Shipping & Returns

Last updated: May 2026

🚚 We deliver worldwide. Shop through your local country store for the best pricing and fastest delivery to your door.

Delivery Coverage

Vaginal Probiotics Company ships worldwide. We have dedicated country stores for Australia and New Zealand, with additional markets coming soon. If you are located outside of our current country stores, please contact us at [email protected] to discuss ordering options.

Estimated Delivery Times

Australia

  • Standard shipping: 3–7 business days
  • Express shipping: 1–3 business days (where available)

New Zealand

  • Standard shipping: 3–7 business days
  • Express shipping: 2–4 business days (where available)

International

  • 7–21 business days depending on destination country and customs processing

Delivery times are estimates only and may be affected by factors outside our control, including carrier delays, public holidays, or customs clearance. We are not liable for delays caused by third-party carriers or customs authorities.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. We periodically offer free shipping promotions, check your local country store for current offers.

Order Processing

Orders are typically processed within 1–2 business days of being placed. You will receive an order confirmation email and a shipping notification email with tracking information once your order has been dispatched.

Customs and Import Duties

For international orders, you may be responsible for customs duties, taxes, or import fees levied by your country's customs authority. These charges are outside our control and are not included in our product or shipping prices. We recommend checking with your local customs office before ordering if you are unsure about applicable charges.

Returns Policy

30-Day Satisfaction Guarantee

If you are not satisfied with your Vaginal Probiotics Company purchase, please contact our team within 30 days of receiving your order. We will work with you to resolve the issue, which may include a replacement, store credit, or refund at our discretion.

Conditions for Returns

  • Returns must be initiated within 30 days of the delivery date
  • For hygiene and safety reasons, we are unable to accept returns of opened or partially used products unless the item is faulty or not as described
  • Unopened, sealed products may be returned in their original condition
  • You are responsible for the cost of return shipping unless the item is faulty

Faulty or Damaged Items

If your order arrives damaged or you believe you have received a faulty product, please contact us immediately at [email protected] with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.

Refunds

Approved refunds are processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider. You will receive an email confirmation once your refund has been processed.

Cancellations

If you need to cancel or amend an order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but we cannot guarantee cancellation once an order has been dispatched.

Contact Us

For all shipping, delivery, or returns enquiries:

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